Business Requires Transparency and NOT intransigence

Transparency:

Regardless of whether it is towards your employees or customers, every business requires transparency. The inability to be transparent towards your employees or customers will only cause more issues in the future.

I have learnt along the way that the inability to be transparent has led to more problems in the long run. I always thought that if sensitive information is not shared or disclosed, it might be better for both sides. However, some of the times, it is important for us to disclose to the employees on certain things such as revenue model so that they will know how they are value adding to the customers. Some times, we got lazy and we decided not to disclose certain information and this might also lead to potential bottlenecks in the future.

Intransigence:

One of the worst things that can happen to a company is when agreements cannot be met due to intransigence. No one would gain from prolonged insistence on their own stand. Many businesses have lost deals or huge revenue because they are not willing to compromise on anything.

I used to have an employee who is always quick to point finger at someone else whenever things happen. He can come out with many reasons why things go wrong due to other people. No common agreements can ever be reached in the company when he leads the meeting as he is always making an extreme decision and expecting everyone to follow. While devil's advocate is good, the inability to listen to others and compromise is a big NO NO! Eventually, the whole company spent too much time debating and hence became unproductive. As counselling and coaxing did not work out, he was subsequently asked to leave.

As such, it is really important for a business and also a person to always be transparent and not intransigent.

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Valerie Chai
www.starcresto.com